Q. What time is check in / out time?
A. Check in time is from 3pm and check out time is until 10am.
Q. Can I check in early or check out late?
A. We accept for a fee.(10% of basic room charge per hour)
Q. Can I use same bed with my kids?
A. Children under the age of 6 can stay for free. Children over the age of 7 will be charged the same as adults. Please make a reservation in a room (double room / twin room) that can accommodate 2 people as it is included in the number of guests.
Q. What measures does the hotel take to prevent COVID-19 infection?
A. At our hotel, we take the following measures.
Installation of alcohol for hand disinfection in the lobby
Room cleaning, reception, wearing masks for all parking staff
Alcohol disinfection of returned room key
Regularly disinfect the front desk, lobby, elevator buttons, vending machines in the building, etc.
Non-face-to-face checkout in the checkout box
Limitation on the number of people in the lobby smoking area
Changed buffet breakfast to set meal
Refrain from operating the large communal bath (reopening with restrictions from June 14)
Check-in counter alignment restrictions and splash prevention panel installation
Q. How do I pay?
A. Please pay by cash (Japanese Yen only) or credit (JCB, VISA, Master card, Diners club, American express, etc.) at check-in.
Q. Can I exchange money at the hotel reception?
A. Unfortunately, you cannot exchange money at the reception. We will guide you to a nearby bank.
Q.Can I leave my baggage at the hotel before check in/after check out?
A.We accept it free of charge.